Frequently Asked Questions
Everything you need to know about shopping with Locatel Health & Wellness.
What is the typical shipping time for orders?
Standard shipping usually takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for wellness apparel?
We offer a 30-day return policy for all unworn items with original tags attached. For hygiene reasons, certain health-related garments must remain in sealed packaging to be eligible for a refund.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing chart. We recommend measuring yourself and comparing it to our guide, as sizing can vary between our compression wear and standard lifestyle collections.
Do you offer international shipping?
Yes, Locatel Health & Wellness ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Are your products eco-friendly and sustainably sourced?
We are committed to wellness for the planet as well as the body. Many of our fashion items are crafted from organic cotton or recycled materials to minimize our environmental footprint.